Policies

We strive to make A&L Great Lakes Labs an easy and enjoyable company to work with.  We recognize that our customers have unique needs and preferences, and we work hard to ensure that the experience that you have with us exceeds your expectations.

Reporting

Report Delivery: Reports are available via email and through our eDocs system at no charge, ensuring that you get your information quickly and reliably. Mailed copies are also available upon request. We can also deliver via fax or overnight mail, although a processing fee may apply.

Data Export Formats: We can deliver data to almost all precision agriculture software platforms, either by email delivery or directly through peer to peer data transfer. Let us know what you need, and we can set you up.

Report Formats: We offer a wide variety of soil test report formats in order to display your data to suit you preferences. We can also deliver data on customized reports, which can include your company name or logo, to help make your reports stand out. An initial setup fee may apply for custom reports. 

Accounting

Payment for Services: We do require payment for services before any results are released, unless prior arrangements have been made or an account has been established. Payment can be made by cash, check, money order, or credit card. We accept Visa, MasterCard, American Express, or Discover.

Invoicing: Our standard invoicing policy is to invoice on the 1st of each month for work performed in the prior month, with payment due in 30 days. However, if you require different terms or more frequent invoicing, please let our accounting department know and we can make the necessary arrangements. Overdue accounts are subject to additional fees or loss of discounts.

Discounts: Discounts may be available for large sample volumes or for contract work. Please contact us and we can discuss what discounts you may be eligible for.

Confidentiality

Your results belong to you. All work done by A&L Great Lakes Labs will be performed in confidence. Results are released only to the client or to others that they have designated.

Sample Receiving, Holding, and Disposal

Unusual Samples: Fees are quoted based on standard handling and preparation procedures. Samples that require special handling, preparation, or analytical procedures may incur additional fees. You will be contacted prior to analysis if additional fees are required.

Dangerous Samples: To protect the health of our employees, we may refuse to receive samples that are dangerous due to their nature or the way that they are delivered. If samples that are deemed dangerous cannot be safely returned, they will be destroyed. If there is any question as to the safety of a sample, please let us know and we will discuss it with you.

Sample Holding: We retain samples as long as possible, based on our available storage capacity and the length of time that the samples remain viable. If you have any questions about your results, we encourage you to contact us as soon as possible in case a re-assessment is warranted.

Research or Consulting Work

Under certain circumstances, we may be able to provide resources for laboratory work or for consultation. Please contact us to discuss your needs. 

Warranty and Limits of Liability

Our warranty is limited to the accuracy of analyses of samples as received. We assume no responsibility for the purposes for which the client uses the test results, nor liability for any other warranties, expressed or implied, including warranties of fitness for particular purpose or for merchantability made by the client. These terms and conditions shall supersede any conflicting terms and conditions stated on any purchase order, or other order of work submitted by the client.

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