Customer Service All Stars

Providing our customers with the highest level of service and keeping them informed is a priority for us.  Our customer service department, consisting of Julie Bruggner and Mandee Munoz, is a critical part of the customer experience. They work hard to make sure that our customers get the service that they expect when working with A&L Great Lakes Labs.

Many of the calls placed by this department to customers deal with the submittal forms and the samples not matching.  Occasionally, we don’t receive all the samples indicated, or alternatively we have extra or duplicate samples.  We also receive samples with incomplete paperwork or no paperwork.  Confirming that we are doing the right test on the right sample is crucial in meeting the expectations of our customers.  

We make great effort to ensure that each sample is handled carefully and that issues don’t occur.  However, things do happen, and calls are placed to inform our customers of this challenge.  This dreaded task is also handled by this team.  It would be much easier to not acknowledge the error, but honesty and integrity are essential in the work we are doing and a core value of A & L Great Lakes Laboratories.

When a customer has a question or an issue, this team is the first place for them to start.  If they are not able to resolve it themselves, they will get you directed to the appropriate individual. They are here to assist our customers; they are the problem solvers. If you have not met Julie or Mandee, be sure to introduce yourself to them the next time you are at the lab.  They love to put a face with that voice on the other end of the phone.

Relationships. They’re the most important things we help grow.