Laboratory data is an important and valuable asset. As an independent laboratory, it is important for us to assure our clients that their data remains their property, and that safeguards are in place to prevent information from being released to individuals not entitled to it.
We are occasionally requested by a client to send copies of reports or data files to someone else. We are very happy to do this, but are aware of the importance of this data. Our primary responsibility regarding the confidentiality of our reports is to our client that is invoiced for the services provided. That report may represent samples that were taken for a customer of our client, but the data is still the property of our client, not their customer.
In order to release data to another party, we require approval from an authorized representative of our client. The preferred method is by email or letter, but can be given via phone call if that is the most convenient. We recognize that this might be extra work for you, but we want to ensure that your information is protected.
If data is to be routinely copied to another party, information regarding this can be set up in our client database. If changes in client personnel or addresses occur, we need to be notified so that data is not sent to an incorrect address. Please contact the lab regarding your account if you need to verify or change who is authorized to receive your data.